Shipping/Return Policy

SHIPPING/REFUND/EXCHANGE POLICY:

UPDATED ON September 10, 2020

*PLEASE BE AWARE, DUE TO THE CORONAVIRUS AND THE OPERATIONAL PIVOT ALL MAIL CARRIERS  (INCLUDING USPS/FEDEX/DHL/UPS) DELIVERY

PLEASE READ!!!

SINCE JUNE WHEN THE NEW POSTMASTER TOOK OVER THE "OPERATIONAL PIVOT" WAS ANNOUNCED. THIS PLAN INCLUDED NO OVERTIME, BUDGET CUTS , AND AN OVERALL SLOWDOWN. SOME PACKAGES DO NOT GET SCANNED IN FOR DAYS OR EVEN WEEKS.

WHEN ON THE GRIND CREATES YOU SHIPPING LABEL WE DROP IT OFF SAME DAY SO PLEASE BE PATIENT AS USPS UNDERGOES THEIR SITUATION. WE HIGHLY RECOMMEND CHOOSING NEXT DAY PRIORITY OR UPS TO RECEIVE YOUR ITEMS IN A TIMELY MANNER

ON THE GRIND WANTS YOU TO BE COMPLETELY SATISFIED WITH EVERY PURCHASE FROM WWW.ONTHEGRIND100.COM IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN THE ITEM WITHIN 14 DAYS OF DELIVERY FOR A FULL REFUND OF THE PURCHASE PRICE, MINUS THE SHIPPING AND HANDLING.

ANY OTHER INQUIRIES PLEASE EMAIL US AT ONTHEGRINDSHOP@GMAIL.COM 

DM ON INSTAGRAM @ONTHEGRINDSHOP (FASTEST WAY)

OR TXT US 720-317-6777

SHIPPING

CURRENTLY OVER 90% OF PURCHASES ARE SHIPPED WITHIN THE SAME DAY AND WE AIM TO KEEP IT THAT WAY. ALL ORDERS WILL BE PROCESSED AND SHIPPED WITHIN 48 HOURS OF PURCHASE. AFTER SHIPMENT IT TAKES 3-5 BUSINESS DAYS TO ARRIVE. WE OFFER EXPEDITED AND NEXT DAY AS WELL. *FOR INTERNATIONAL SHIPPING PLEASE EMAIL US BEFORE COMPLETING YOUR ORDER TO ENSURE WE ARE ABLE TO DELIVER TO YOUR COUNTRY. 

RETURNING AN ITEM
TO RETURN AN UNWANTED ITEM, SIMPLY EMAIL ONTHEGRINDSHOP@GMAIL.COM TO RECEIVE AN RMA #.  ONCE YOU RECEIVE THE RMA # MAIL THE ITEM BACK TO THE ADDRESS BELOW. PLEASE INCLUDE ORIGINAL PACKAGING AND A COPY OF YOUR INVOICE IF POSSIBLE.  (IF YOU DON’T HAVE THE ORIGINAL INVOICE PLEASE BE SURE AND INCLUDE YOUR NAME, ADDRESS AND PHONE NUMBER.) IT IS RECOMMENDED THAT YOU USE A TRACEABLE METHOD FOR DELIVERY. ALL RETURN SHIPPING CHARGES MUST BE PREPAID.  PLEASE ALLOW 30 DAYS TO PROCESS CREDIT DUE.

SEND TO:
ON THE GRIND
12358 E BATES CIR.
AURORA, CO 80014


DAMAGED OR DEFECTIVE ITEMS
AT ONTHEGRIND100.COM WE DO OUR BEST TO ENSURE ALL OUR ITEMS ARE MADE IN ACCORDANCE WITH OUR STANDARDS. IF ONE HAS SLIPPED THROUGH THE CRACKS AND ARRIVED TO YOU DEFECTIVE OR DAMAGED, PLEASE EMAIL US AT ONTHEGRINDSHOP@GMAIL.COM  IMMEDIATELY. PLEASE HAVE YOUR INVOICE AVAILABLE FOR REFERENCE. 


CREDIT

CREDIT WILL BE ISSUED WITHIN 30 DAYS OF US RECEIVING YOUR RETURNED ITEM. 

ON THE GRIND CAN ONLY ACCEPT RETURNS THAT WERE DIRECTLY PURCHASED ON

ONTHEGRIND100.COM WEBSITE.

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